Letter from the CEO

Financial year 2020 has been presented as a year of constant challenges caused by the pandemic that has hit our society. Isdefe has responded in a committed way, adapting to health requirements, thanks to its dedication to service and the efforts of each and every one of us who are part of the organisation. During the year, we have managed to give continuity to our activity, in addition to responding to the needs that have been required, in-house and technical service of the Ministry of Defence and the General State Administration (AGE), during the health emergency.

As a result, 2020 has turned out to be a satisfactory year, which reflects the good work of the company and its resilience in the face of the difficult situation that the exceptional circumstances have generated.

Isdefe's service provision model, under the premises of quality, efficiency in management, promotion of innovation and good governance practices, has generated the confidence to position the company as transversal support to the Spanish Administration in the challenges to be addressed in the context of recovery.

Now that we are beginning the process of the gradual recovery of normality, we will redouble our efforts to continue being a guarantee in the Defence and Security sector, in addition to the areas included in the National Security strategy and in the rest of our sectors of action.

As a consequence, and to reinforce our position of reference for the Spanish Administration, at Isdefe we maintain our commitment to the paths of transformation that we have set as our objective, such as the empowerment of our human team, the promotion of an innovative culture in our actions, the digital transformation, and support for the State's foreign action, as the best way to continue exercising our mission of support to the public sector.

During this very difficult financial year 2020, the good results achieved and reflected throughout this Report have been the result of the commitment and professionalism of the workforce that constitutes the main asset of our organisation. For these reasons, I want to thank all employees for their effort and dedication, as well as conveying my thoughts to those who have directly suffered the impact of the pandemic.