Commitments

Committed to our clients

Isdefe is committed to  excellence through the continuous improvement of the quality of its services with the ISO 9001:2015 and the Certification from the Ministry of Defence for the Quality Management System, according to standard PECAL/AQAP 2110

Isdefe continuously conducts surveys to determine the importance of and global satisfaction with our services and their evolution. 

Within the overall objectives communicated to all staff for the year 2019, the company established that its General Satisfaction Index should be equal to or greater than 8.5.

Committed to our employees

The Isdefe workforce at 31 December 2019 comprised 1,650 people 91,6% belonging to the Operating Units (production) 8,4% to Corporate Services (administration and management services).

Isdefe Isdefe is a company that excels in knowledge resources and employs them to the hilt.

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Investment in training:

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Committed to our suppliers

Isdefe Isdefe is considered a Contracting Authority pursuant to Act 9/2017 of 8 November on Public Sector Procurement, which transposes into Spanish law the directives of the European Parliament and of the Council 2014/23/EU and 2014/24/EU, subjecting all procurement processes to the principles of freedom of access to tenders, publicy, transparency, nondiscrimination and equal treatment among bidders, implementing the principle of integrity across all its procedures.

Isdefe demands from the economic operators with which it is entering into contracts the same capacity and solvency requirements as required by the Administration and certification of not incurring grounds for prohibition and incompatibilities under the terms established in Act 9/2017.

Committed to society

Isdefe has a social action programme aimed at contributing to sustainable developmentin the environment in which we operate, through solidarity initiatives we carry out in partnership with foundations and NGOs aligned with the company’s strategy and values, with the focus within the sphere of Public Administrations and especially the field of Defence and Security. 

> Corporate Volunteering with Masnatur
> Collaboration with the Civil Guard Solidarity Association
> Christmas Charity Campaign
> Collection of Solidarity Caps
> Participation in the Naval Race
> Donation of computers
> Values education

Featured participations in 2019

WORLD ATM CONGRESS 2019

Practical seminar of the European Fund Management: Present and Future.

57th Army Awards Gala.

ISDEFE engagement in 5th edition of SYMDEX.

“Antonio de Oquendo” Prize at the 2019 Navy Awards.

7th National Congress on Defence and Security R&D (DESEI+d 2019) (Desei+d 2019)

2nd Public Procurement Seminars: Analysis of In-house Service Providers in the Current Legal System.

CIBERWALL Congress 2019 on Digital Security and Cyber Intelligence, National Police Force (CNP).

I nternational Defence and Security Fair (FEINDEF 2019).

Air Force Environmental Excellence in Maintenance Award.

1st Maintenance Reliability Workshop: Isdefe presents the speech “Design Based on the Reliability and Maintenance of the GSMC”.

Summer Course 2019: “Impact of Artificial Intelligence” UfM CESEDEM Chair.

Committed to our services

On this occasion, the aim was to gather around 50 staff members to appear in the videos, since Isdefe is its people and their knowledge, and what better way to present our company’s image than through the people who form this wonderful organisation. Also during the 2019: https://www.youtube.com/c/Isdefe

Download section  informe-anual

   OUR ORGANISATION 

Mission, vision and values
Activity and service sectors

Strategies, objectives
and areas of action

Our business in figures
Isdefe activity
Locations
International reach
Entities and organisations we provide services to
Values and commitments

OUR ACTIVITY
SECTORS 

Defence and Security Sector
Space Sector
Transport Centres
Public Administrations Sector

Information and Communication
Technology (ICT) Sector

Energy Sector

R&D Activities

COMMITMENTS TO OUR STAKEHOLDERS 

Dialogue with our stakeholders
Committed to our clients

Committed to our
employees

Committed to our
suppliers

Committed to society

OUR ENVIRONMENTAL
PERFORMANCE 

   GOVERNANCE 

   ECONOMIC PERFORMANCE 

   ANNEXES 

Methodology
Table of Contents GRI Standards

Social action and participation in
associations and foundations

Participation in trade shows, seminars
and events