Isdefe is committed to all our stakeholders, and a fundamental part of our business strategy is to actively listen to all of them, with whom we have different channels of communication to respond to any issues raised. We also include them in the strategic and operational development of the company.

Isdefe is committed to excellence by continuously improving the quality of its products and services to meet the expectations and needs of clients, and be a benchmark in innovation. All Directorates, Departments and Areas are responsible for providing quality services and products in every phase of their execution, in keeping with the established plan. The quality of the services and products generated by Isdefe is thus the responsibility of all company personnel.

Isdefe has had a certified Quality Management System (QMS) since 1998. It currently has the following certificates:

EQA certification of the Quality Management System as per the UNE-EN ISO 9001:2015 standard for the provision of consultancy and technical assistance services in the sectors of Defence and Security, Aerospace, Transport, Public Administrations, Information and Communication Technologies (ICT) and Energy.
Certification of the Ministry of Defence of the Quality Management System, as per the PECAL/ AQAP 2110 standard (File No. 0077/03/01/01) for consultancy and technical assistance services in systems engineering to the Ministry of Defence. Certified since 08/11/2002. Valid until 23 June 2022.

On 31 December 2021, Isdefe had a staff of 1,748 employees, 91.1% (1,592) in Operating Units and 8.9% (156) in Corporate Services.

88.2% of the workforce have secondary or higher degrees and of the latter, 91.6% are in engineering and other technical fields.

People

As part of the 2030 Agenda, Isdefe helps to generate talent through tools such as scholarships for recent graduates (CITIUS programme) and external extracurricular internships in undergraduate and master's programmes, in addition to awarding prizes to the best research works.

Training

Isdefe promotes the professional and personal development of the entire workforce, ensuring equal opportunities and the promotion of a corporate culture based on merit.

Safety, Health and Welfare

Isdefe has a Medical Service at its headquarters that tracks employee health with a programme of compulsory and voluntary medical exams in order to guarantee and protect the health of all workers, as well as vaccinations and campaigns to improve health.

Equality plans

The Equality Plans are important tools that are intended to remove any obstacle that may hinder the achievement of real and effective equality between women and men. They are a priority commitment for Isdefe.

Acknowledgment ceremony 7th edition of the Isdefe programme to gather and manage innovation ideas.

Christmas campaign.

Social action programme

11 February Initiative: Day of Women and Girls in Science

"Supportive Company, Extraordinary Company" Campaign

Food Drive

Christmas Charity Campaign

Estela de Ayo Association

Collecting caps for charity

With the entry into force of Law 9/2017, Isdefe has reinforced its commitments in social and environmental matters, establishing the following measures across all its tenders:

Extension and enforcement of its environmental policy on vendors by including an environmental clause in all its contracting conditions. https://www.isdefe.es/gesti-n-ambiental.

Requirement for all its vendors to observe the applicable laws involving labour, social security, the social integration of people with disabilities and prevention of occupational risks, as well as respect for the applicable Collective Agreements, by including in all its contract specifications a clause on labour and social obligations.

Termination clause in all its contracts for breach of obligations involving environmental, social or labour matters.

Tie-breaking clause that benefits companies that have the highest percentage of permanent workers with disabilities in their workforce, a lower percentage of temporary employees, or a higher percentage of female employees in the case of bids that have obtained the same score.

Relationships with vendors and subcontractors

The tender for the food and drink vending machine service at Bdb3 includes the requirement to supply biodegradable or compostable stirrers and teaspoons. And as award criteria, the installation of machines with an energy rating of A++, the option of healthy, organic, sugar-free and gluten-free products, as well as "Fair Trade Coffee".

The tender for the supply of office supplies specifies the use of TCF (Totally chlorine free) paper.

The tender for the supply of electricity specifies that the electricity be from 100% renewable sources.

The tender for the beverage and food vending machine services at the Robledo work centre has established as an award criterion the choice of healthy, organic, sugar-free and gluten-free and fair trade products, and the means for reusing and/or recycling containers, the use of 100% compostable cups and teaspoons, as well as a higher energy rating for the machines.

The tender for the purchase of six new vehicles (vans) has established as an award criterion the option of supplying electric or hybrid vehicles.

Tender for the removal of hazardous waste has established as award criteria the supply of information signs or other auxiliary graphic documentation adapted for the centre on the proper management of hazardous waste, the supply of stickers for labelling the different waste types, and the inclusion of a bar or QR code on the identification labels.

The tender to supply servers requires higher performance and/or lower consumption processors, and other hardware tenders limit the maximum electricity consumption of the servers.

In order to bid on services that support and aid the family-work balance of Isdefe's staff, bidders must be a certified Special Employment Centre.

The tender to supply laptops requires all the computers offered to comply with the energy criteria established in the corresponding energy STAR label.

The tender to supply work clothing, technical clothing and personal protective equipment (PPE) requires compliance with various UNE standards, based on the product type and batch, and CE marking on the products that require it.

Supervision and audits and their results

Isdefe is subject to any controls that the Administration wishes to exercise over it through its supervisory bodies. As a result, Isdefe complies with all the principles of transparency and scrupulously complies with the obligation to send all its contracts to the Court of Auditors.