Commitment with customers

Isdefe focuses its entire strategy on the client, placing them at the centre of its management model in order to respond to all of their present and future needs and challenges.

Over the years Isdefe has provided consulting and technical assistance services to its clients in areas of technological and strategic interest in the Security and Defence, Transport, ICT, Energy and Space sectors.

Isdefe maintains its commitment to its clients by providing highly qualified personnel for the projects in which it participates, and by reinforcing its nature as a strategic tool of reference for the Spanish Public A dministration.

Isdefe’s activity is focused on the Spanish administration as well as on allied countries and international public organisations.

The main institutions, public bodies and clients in which it carries out its activities, ranked by business volume, are as follows:

In house technical service provider in thousands of euros (k€)

Ministry of Defence

83.949

Ministry of Transport, Mobility and Urban Agenda

22.803

Ministry for Ecological Transition and the Demographic Challenge

16.044

Ministry of Economic Affairs and Digital Transformation

13.875

Ministry of Justice

13.786

Ministry of the Interior

5.392

Ministry of Labour and Social Economy

4.945

Ministry of Health

3.434

Ministry of Foreign Affairs, European Union and Cooperation

2.549

Ministry of Finance and Public Administration

2.458

Ministry of Inclusion, Social Security and Migration

2.254

Ministry of Science and Innovation

1.603

Ministry of Territorial Policy

1.435

Ministry of Culture and Sport

1.106

Ministry of Industry, Trade and Tourism

627

Ministry of Universities

234

Ministry of the Presidency, Relations with the Parliament and Demographic Memory

177

Ministry of Social Rights and Agenda 2030

Rest of activity

International Public Administration and Other International Clients

9.119

State Owned Mercantile Company and Other National Clients

1.326

QUALITY SERVICES

Isdefe is committed to its clients, offering services of the highest quality in order to respond to the expectations and needs of its clients, and to be a benchmark in innovation.

All departments, departments and areas are responsible for achieving the quality of services through all phases of their execution, in accordance with the established planning.

The quality of the services that Isdefe generates is, therefore, the responsibility of all of the company’s personnel.

General Satisfaction Index (ISG)

2020

91.8%

2021

90.1%

2022

80.96%

Se envía una encuesta a todos los organismos receptores de los servicios de Isdefe y el porcentaje de repuesta obtenido ha sido del 72% de los clientes encuestados.