Commitment with customers
Isdefe focuses its entire strategy on the client,
placing them at the centre of its management
model in order to respond to all of their present and future needs and challenges.
Over the years Isdefe has provided consulting
and technical assistance services to its clients
in areas of technological and strategic interest
in the Security and Defence, Transport, ICT,
Energy and Space sectors.
Isdefe maintains its commitment to its clients by providing
highly qualified personnel for the projects in which it participates, and by reinforcing its nature as a strategic tool of
reference for the Spanish Public A dministration.
Isdefe’s activity is focused on the Spanish administration
as well as on allied countries and international public organisations.
The main institutions, public bodies and clients in which it carries out its activities, ranked by business volume, are as follows:
In house technical service provider in thousands of euros (k€)
Rest of activity
Isdefe is committed to its clients, offering services of the highest quality in order to respond to the expectations and needs of its clients, and to be a benchmark in innovation.
All departments, departments and areas are responsible for achieving the quality of services through all phases of their execution, in accordance with the established planning.
The quality of the services that Isdefe generates is, therefore, the responsibility of all of the company’s personnel.
General Satisfaction Index (ISG)
Se envía una encuesta a todos los organismos receptores de los servicios de Isdefe y el porcentaje de repuesta obtenido ha sido del 72% de los clientes encuestados.